Front Desk Receptionist

We are seeking a highly organized and personable Front Desk Receptionist to join our team.
The ideal candidate will be the first point of contact for clients, families, and visitors, ensuring a welcoming and supportive environment.
As a vital member of our team, the Front Desk Receptionist plays a crucial role in facilitating smooth operations and promoting a positive experience for all stakeholders.
Responsibilities: Client Interaction: Greet and assist clients and their families with a friendly and empathetic demeanor.
Manage incoming inquiries, both in-person and over the phone, providing accurate information or directing to the appropriate staff member.
Administrative Support: Maintain an organized and efficient front desk area.
Schedule appointments and update calendars for staff.
Assist in maintaining accurate client records and documentation.
Communication: Effectively communicate with therapists, supervisors, and other team members to coordinate schedules and share pertinent information.
Handle incoming and outgoing correspondence, including emails and mail.
Problem Solving: Address and resolve client concerns or issues promptly and professionally.
Work collaboratively with other staff to troubleshoot and problem-solve logistical challenges.
Attention to Detail: Maintain accuracy in scheduling and documentation to ensure the smooth flow of operations.
Multitasking: Juggle multiple tasks, such as handling phone calls, scheduling appointments, and assisting clients simultaneously.
Critical Thinking: Assess situations quickly and make decisions that align with facility policies and procedures.
Adaptability: Be flexible in handling unexpected situations and adapting to changing schedules or priorities.
Empathy and Interpersonal Skills: Demonstrate a high level of emotional intelligence when interacting with clients and their families, understanding their needs and concerns.
Qualifications: Previous experience in a similar receptionist or administrative role is preferred.
Familiarity with Applied Behavior Analysis (ABA) or related fields is a plus.
Excellent communication and interpersonal skills.
Proficient in basic office software and comfortable learning new systems.
If you are a motivated individual with strong organizational and interpersonal skills, and you are passionate about contributing to the success of a team, we invite you to apply.
Join our team and be a key player in supporting individuals on their journey toward positive behavioral outcomes.