Front Desk Agent

*Job Summary:* Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.
*Responsibilities include* registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
*Job Duties:* · Maintains an inventory of vacancies, reservations and room assignments.
· Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
· Knows room locations, types of rooms available, and room rates.
· Registers arriving guests and assigns rooms.
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
· Coordinates guest room maintenance work with the engineering and maintenance division.
· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
· Knows daily activities and meetings taking place in the hotel.
· Reports any unusual occurrences or requests to the manager or assistant manager.
· Manages and resolves all guest complaints in a professional and courteous manner.
· Processes guest check-outs and handles monetary transactions.
· Maintains customers’ privacy.
· Maintains a high level of professional appearance Job Type: Part-time Pay: $8.
00 per hour Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Overnight shift * Weekends as needed Work setting: * In-person Application Question(s): * Have you read that the pay for this position is $8.
00/hr? Shift availability: * Night Shift (Preferred) * Day Shift (Preferred) * Overnight Shift (Preferred) Ability to Relocate: * Eunice, LA 70535: Relocate before starting work (Required) Work Location: In person