The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service.
As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people.
You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
A Day in the Life:
* Provide exceptional customer service
* You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
* You will maintain positive guest relations at all times.
* You will resolve guest complaints and ensure guest satisfaction.
* You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
* You will process all guest check-ins, and verify registration information with the guest.
* You will handle overbooked or 'walked' guests.
* You will accept and record wake-up call requests.
* You will communicate pertinent guest information to designated departments/personnel (i.
e.
, special requests, amenity delivery).
* You will resolve discrepancies on the room status report with housekeeping.
* You will train with and learn Food and Beverage operations to fill in as needed.
Job Requirements
* Previous experience working as a front desk agent or in a similar role
* A high school diploma or equivalent vocational training certificate
* Experience working at a hotel establishment (highly desired)
* Proficiency with computers
* Basic math skills
* The ability to provide excellent customer service and maintain a professional demeanor at all times
* The ability to input and access information in the property management system and/or points-of-sale system
Ideal Skills & Qualities:
* Great verbal and written communication skills
* The ability to create a fun and supportive working environment
Job Types: Full-time, Part-time
Pay: From $11.
00 per hour
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
* Hotel experience: 1 year (Preferred)
Work Location: In person
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