_*Must be available for Day-Time & Night-Time Shift hours throughout the week.
*_
*\*1 Year of Customer Service Experience REQUIRED*
*\*1 Year of Hotel / Hospitality Experience REQUIRED*
\*Job Title: Guest Services Agent
Job Summary: Reports on the various areas of the hotel to provide accurate and timely information on the hotel’s operational performance for the day.
Oversees front office/front desk operations during the shift, in addition a Manager on Duty role while at Front Desk.
*What’s the job?*
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
*Your day-to-day*
· Be the warm welcome that kicks off a memorable guest experience
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
*Job Duties:*
· Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
· Tracks room revenues, occupancy percentages, and other front office operating statistics.
· Prepares summary of cash, and credit card activities, reflecting the hotel’s financial performance for the day.
· Posts room charges and room taxes to guest accounts.
Processes guest charge vouchers and credit card vouchers.
· Verifies all account postings and balances.
· Summarizes results of operations and prepares reports for management.
· Performs duties of the Front Desk Agent.
· Performs other duties as assigned.
*Qualifications:*
· High school diploma or equivalent.
· Accounting background preferred.
· Strong customer service orientation and skills.
· Present a professional image, and able to communicate well with both guests and employees.
· Ability to operate front office equipment and computers.
· Ability to compile facts and figures.
· Ability to understand principles of auditing, balancing, and closing out accounts.
Job Types: Full-time, Part-time
Benefits:
* Professional development assistance
Schedule:
* 12 hour shift
* Evening shift
* Monday to Friday
* Night shift
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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