Hotel General Manager

Job Description Holiday Inn Express Eunice, LA is searching for a General Manager.
Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Specifically: Guest Service: * Maintains guest services as the driving philosophy of the hotel * Handle any guest problem or complaint in a professional and courteous manner * Personally demonstrates a commitment to guest service by responding to guests needs * Is committed to making every guest completely satisfied with their stay * Trains all staff on how to interact with the guests and the procedures on a guest complaint * Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance Marketing and Sales Management: * Manage the entire sales process for the hotel.
* Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business * Devotes a minimum of 15 hours a week assisting with sales related activities to improve the revenue performance of the hotel Profit Management: * Helps maintain a conservative budget in order to maximize profit margin * Control labor and expenses in all areas of operations.
* Identifies potential revenue and expense opportunities and possible problems * Trains all staff in financial control procedures for cash, vouchers, inventories and receivables * Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality Human Resource Management: * Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation * Maintains a positive cooperative work environment between staff and management * Ensures hotel employees know hotel objectives of the property * Administers personnel policies fairly and consistently * Ensures personnel files are accurate and comply with both local and federal laws and regulations * Resolve employee grievances in a fair and timely manner * Ensures employees understand policies, pay procedures, and benefits * Ensures training objectives and development plans are completed * Monitors and maintains acceptable turnover levels * Develop cross training opportunities for the Associates throughout the hotel * Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary * Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines * Create staff schedules for all departments * Ensure there is adequate coverage across all departments and must avoid overtime hours * Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager Asset Management: * Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities * Ensures ongoing staff and employee involvement in preventative maintenance programs * Protects the interest of the hotel during capital projects * Has outstanding property Quality Evaluations * Inspects hotel rooms, building exterior, parking lot * Comply with all brand standards Safety and Security Management: * Knows local health and safety codes and regulations that apply to the hotel * Understands and implements "Right to Know" laws * Recognizes and corrects potential safety hazards * Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same * Uses ongoing safety training to minimize worker's compensation claims * Comply and adhere to all company policies and procedures * Responsible for hotel accident prevention programs * Have a sound knowledge of all emergency procedures Other: * Manage day-to-day operations and assignments of the hotel.
* Provides a professional image at all times through appearance and dress.
* Other duties as assigned by supervisor or management Requirements * Associate or Bachelor's degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience * Minimum of 3 years in a supervisory capacity within a hotel environment * Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing.
Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors * Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long * Must be available on call when away from work * Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems * Have a working knowledge of the maintenance & operating procedures of all departmental equipment * Relocation to area required Job Type: Full-time Pay: From $45,000.
00 per year Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Weekends as needed Work Location: In person