Description:
Our hotel is seeking an experienced Front Desk Supervisor to join our team.
As a Front Desk Supervisor, you will oversee the daily operations of the front desk department, ensuring that our guests receive exceptional service.
Open availability is required.
You will be responsible for leading a team of front desk agents, ensuring that they are trained, motivated, and provide excellent customer service.
What's in it for you?
Work / Life Balance: we provide an array of flexible schedule.
Health Insurance: (Full Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment.
Retirement Savings (401k)
Paid vacation: Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
Flexible Sick Days: We offer flexible sick time which means you may use the time as personal time.
Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
Room for growth!
Job Responsibilities:
Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts.
May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests.
May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies.
Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements:
Education
HS Diploma or equivalent.
Experience
Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
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