Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.
Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives.
We endeavor to be a highly effective, lean, and fast-moving organization.
The General Manager (age 18+) is responsible for managing the daily operations of the camp-resort.
As the General Manager, you are the face of our brand within the community.
This is a full-time position and reports to the Regional Operations Manager.
DUTIES & RESPONSIBILITIES
Day to Day
Establish the expectations for effective presence, through example and follow-up, to support and observe operations
Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
Ensure great customer service by coordinating daily operations
Organize and provide timely follow up on all requests from home office
Participate in other projects and activities as assigned
People Management
Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
Implement and enforce new or changed systems and policies, including communication to appropriate team members
Monitoring and motivating staff
Workforce strategy to include attracting, interviewing, hiring, and training employees
Evaluating performance and productivity
Ensure the recruitment and retention of well-motivated, trained and developed key personnel
Accounting/Financial
Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
Analyze accounting and financial data to find ways to maximize revenue
Monitor and maintain compliance with labor, expense, and capital budgets
Project Management
Engaging with vendors, capital projects
EDUCATION/TRAINING/EXPERIENCE
Minimum of 3-5 years in a management position.
Hospitality, Hotel, and RV Resort Management is helpful, but not required
Project/Construction Management experience preferred
QUALIFICATIONS/REQUIREMENTS
Ability to work long hours and weekends
Ability to be on call 24 hours a day during occasional periods
Excellent customer service, communication and problem-solving skills
Excellent interpersonal, motivational, and writing skills
Must be able to work in a fast paced office environment and perform physical duties of those they supervise
Must have valid driver’s license
Personable, enjoy working with children/people
Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
ESSENTIAL PHYSICAL DEMANDS
Able to Lift up to 50 lbs
Must be able to remain in a stationary position
Regularly move throughout the office
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, lift, etc
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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