Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.
Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives.
We endeavor to be a highly effective, lean, and fast-moving organization.
The Arcade Supervisor is responsible for guaranteeing that all front-of-house operations run smoothly in the absence of the Manager.
The FOH Supervisor's responsibilities include overseeing the activities of waitstaff, expediting customers' orders as needed, and maintaining good relationships with all guests! This position reports to the Event and Recreation Manager.
DUTIES & RESPONSIBILITIES
General Duties
Open and close the restaurant, as needed; and ensure the restaurant is appropriately ready to accommodate patrons
Ensure product quality and outstanding customer service
Monitor and maintain compliance with food safety and sanitation standards
Monitor cash drawers and ensure cash handling procedures are followed
Respond to guest inquiries using the company’s service recovery guidelines
Administrative Duties
Complete required reports on a timely basis
Assist with the scheduling of staff, monitoring of payroll, and maintaining compliance with labor budget
Other Essential Duties
Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Utilize and learn reservation system for daily planning
Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
Experience in food service
Proper State’s Food Manager Certification required
Responsible Management of Alcohol Certification required
QUALIFICATIONS/REQUIREMENTS
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
ESSENTIAL PHYSICAL DEMANDS
Able to lift up to 50 lbs
Must be able to remain in a stationary position, occasionally in warm temperatures
Occasional exposure to hot equipment and oil throughout the workday
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Keywords: Resort, Hospitality, Family, Outdoors, Fun
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