Property Manager

Position Title: Property Manager Department: 81001|Housing Administration Responsibilities: The Property Manager is a key position for the Office of University Housing, responsible for facilitating an outstanding resident experience to all visitors to the Residence Hall(s), Apartment Complex(s), or other assigned building(s).
The manager will be responsible for all aspects of his/her assignment to facilitate a welcoming, caring, healthy and safe environment, promoting community, rooted in the world-renowned hospitality of Lafayette, Louisiana.
The manager works at his/her respective area, and is charged with the administration, services, and security of the assignment.
As a main point of contact to residents, visitors, and persons both within and outside of the University community, this staff member must demonstrate professionalism and the highest levels of guest services at all times, while also responding quickly and effectively in emergency situations.
The Property Manager is a full-time position that falls under the essential personnel category and will be a designated Campus Security Authority (CSA).
The Property Manager reports to University Housing Assistant Director.
General Expectations and Duties: -Supervises the staff of the following for two residence halls: Front Desk Agents (Various number) Housekeeper Manager Housekeeping Staff (Various number) -Uphold and adhere to all University student/staff policies.
-Be able to appropriately respond to emergency and non-emergency situations and contact the necessary support resources if further assistance is needed and/or required.
-Work shifts that include but are not limited to: Days, evenings, nights, weekends, holidays, etc.
-Fulfill all duties and responsibilities developed and implemented by the Auxiliary Services.
-Participate in a Manager-on-Call rotation and be required to be on property within 10 minutes of receiving a call when necessary or able to respond to property by phone conference.
(following the Manager-on-Call policies and procedures manual) -Work collaboratively with Facilities Management to get all maintenance requests handled in the designated time standards.
-Lead staff in training sessions and regular staff meetings.
-Be available to cover Front Desk Agent shifts when needed.
Resident Services: -Maintain a positive attitude that is welcoming to residents and supportive of the University and the department.
-Maintain a level of professionalism in communication with residents, staff and visitors -Leads the facilitation of check-ins and check-outs of residents and their visitors.
-To include but not limited to, the assignment of rooms, issuance and collection of; keys, access cards, parking permits, and the activation and termination of other related services that are provided within the resident’s experience at the University.
-Leads the Housekeeping Supervisor and staff to ensure proper resident satisfaction through routine room and building cleaning scheduling and inspections.
-Responsible for the collection of payments for room and board, and other related services that are associated with the Resident Experience.
-Responsible for maintaining rooms inventory -Ensures that the resident experience is maximized by managing the processing, distribution, and follow up for completion, all maintenance requests from residents.
Confirming that the resident's requests are completed within the designated time standards.
-Promote a sense of security within the apartment complexes through the reporting of any suspicious or threatening activity to appropriate· staff.
-Enforces the checking of IDs of the guests entering the building and appropriately log guests entering and exiting the on-campus properties, enforcing policies outlined in the desk manual and student handbook.
-Serve as the center of communication in emergency situations (i.
e.
fire, accident, physical threat, etc).
-Supports the resident by assisting the Community Assistants and other hall staff in promoting social and educational programming.
Administrative Responsibilities: -Answer the telephone and respond to inquiries into services provided by Housing or other related services for the Resident Experience, receive and disseminate fliers and other information, and observe general activity within the on-campus properties.
-Manages all building functions through the maintenance of files and data utilizing the property management system (StarRez).
-Manages the administration of lock out procedures and the checkout process for temporary keys and proxy cards, as needed.
-Ensuring that the received and reported requests for repairs, maintenance, and lock changes are completed within the times standards set forth by the central office.
-Monitors the notes in the communication log at the beginning and end of each shift to make sure needs are attended to.
-Attend mandatory staff/schedule meetings -Produces weekly reports for central office staff review -Meets with supervisor weekly -Performs building inspections daily, reporting any deficiencies for correction Building inspections shall include, but are not limited to: Cleanliness, appearance of all facilities, maintenance issues, security issues Qualifications: Required Qualifications: -Bachelor's Degree in Hospitality Management, Business Administration, Management or other related field Preferred Qualifications: -Guest Experience Champion attitude -Have knowledge of office procedures including filing, typing, and phone skills.
-Possess and have the ability to demonstrate the following qualities: professionalism, effective leadership skills, personal maturity, dependability, motivation, initiative, integrity, responsibility, discretion, strong interpersonal communication skills.
Job Ad# (req2605)