The Revenue Cycle Team Lead serves as an integral part of the Revenue Cycle Department.
Training team members on the proper processes for obtaining auth, completing eligibility verification and/or billing and collections
Performs quality reviews to ensure that needed documentation is detailed in the legacy system as found in notes, tasks, workflow, email and or phone calls
Review processes with the team members to ensure they are accessing authorizations via email, telephone, fax, and/or on-line application in the most efficient and timely manner
Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner
Assists Revenue Cycle Management with administrative duties to coordinate quality assurance, education and process improvement components including but not limited to planning, design, development, implementation, and evaluation of processes related to eligibility, prior authorization, and collections
Tracks, trends, and resolves branch location's urgent requests to ensure proper procedures are followed
Resolves requests, inquiries, and concerns in an expedient and respectful manner
Monitors, researches, compiles, and report's findings to Revenue Cycle leadership related to team responsibilities
Creates and maintains content and materials used in various processes using Microsoft Office Suite products and SharePoint
Trouble shooting processes independently to review with Supervisor/Manager
Gives feedback to Revenue Cycle Leadership on team member's individual job performance for training opportunities
Meets and exceeds productivity expectations
Serve as an authorization, eligibility and collector backup, as needed
Assist with any other related duties as may be required or assigned
Experience Desired
More than 6 months of revenue cycle experience.
High School Diploma.
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