Description
The Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations.
The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.
Key Responsibilities
Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees.
Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship.
Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required.
Fill in to provide coverage for front line positions, as needed.
Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
Immediately respond to reports of accidents, incidents or safety concerns.
Communicate professionally at all times with guests, client, and teammates.
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Skills, Knowledge and Expertise
At least 18 years of age
Excellent customer service and communication skills
Ability to verbally communicate with guests
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Benefits
(Full-Time Employee Only)
Medical
Dental
Vision
Life and Disability
401K
Paid Time Off (PTO)
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider.
Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer, and we value diversity at our company.
Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Whatsapp
