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Posted : Thursday, November 16, 2023 01:55 PM
Comfort Inn is now open in the Lafayette area and is searching for a General Manager.
Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Specifically: Guest Service: * Maintains guest services as the driving philosophy of the hotel * Handle any guest problem or complaint in a professional and courteous manner * Personally demonstrates a commitment to guest service by responding to guests needs * Is committed to making every guest completely satisfied with their stay * Trains all staff on how to interact with the guests and the procedures on a guest complaint * Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance Marketing and Sales Management: * Manage the entire sales process for the hotel.
* Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business * Devotes a minimum of 15 hours a week assisting with sales related activities to improve the revenue performance of the hotel Profit Management: * Helps maintain a conservative budget in order to maximize profit margin * Control labor and expenses in all areas of operations.
* Identifies potential revenue and expense opportunities and possible problems * Trains all staff in financial control procedures for cash, vouchers, inventories and receivables * Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality Human Resource Management: * Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation * Maintains a positive cooperative work environment between staff and management * Ensures hotel employees know hotel objectives of the property * Administers personnel policies fairly and consistently * Ensures personnel files are accurate and comply with both local and federal laws and regulations * Resolve employee grievances in a fair and timely manner * Ensures employees understand policies, pay procedures, and benefits * Ensures training objectives and development plans are completed * Monitors and maintains acceptable turnover levels * Develop cross training opportunities for the Associates throughout the hotel * Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary * Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines * Create staff schedules for all departments * Ensure there is adequate coverage across all departments and must avoid overtime hours * Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager Asset Management: * Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities * Ensures ongoing staff and employee involvement in preventative maintenance programs * Protects the interest of the hotel during capital projects * Has outstanding property Quality Evaluations * Inspects hotel rooms, building exterior, parking lot * Comply with all brand standards Safety and Security Management: * Knows local health and safety codes and regulations that apply to the hotel * Understands and implements "Right to Know" laws * Recognizes and corrects potential safety hazards * Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same * Uses ongoing safety training to minimize worker's compensation claims * Comply and adhere to all company policies and procedures * Responsible for hotel accident prevention programs * Have a sound knowledge of all emergency procedures Other: * Manage day-to-day operations and assignments of the hotel.
* Provides a professional image at all times through appearance and dress.
* Other duties as assigned by supervisor or management Requirements * Minimum of 3 years in a supervisory capacity within a hotel environment * Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing.
Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors * Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long * Must be available on call when away from work * Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems * Have a working knowledge of the maintenance & operating procedures of all departmental equipment * Relocation to area required Job Type: Full-time Pay: $36,000.
00 - $42,000.
00 per year Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Overtime * Weekends as needed Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job Job Type: Full-time Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Weekends as needed Ability to Relocate: * Lafayette, LA: Relocate before starting work (Required) Work Location: In person
Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Specifically: Guest Service: * Maintains guest services as the driving philosophy of the hotel * Handle any guest problem or complaint in a professional and courteous manner * Personally demonstrates a commitment to guest service by responding to guests needs * Is committed to making every guest completely satisfied with their stay * Trains all staff on how to interact with the guests and the procedures on a guest complaint * Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance Marketing and Sales Management: * Manage the entire sales process for the hotel.
* Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business * Devotes a minimum of 15 hours a week assisting with sales related activities to improve the revenue performance of the hotel Profit Management: * Helps maintain a conservative budget in order to maximize profit margin * Control labor and expenses in all areas of operations.
* Identifies potential revenue and expense opportunities and possible problems * Trains all staff in financial control procedures for cash, vouchers, inventories and receivables * Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality Human Resource Management: * Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation * Maintains a positive cooperative work environment between staff and management * Ensures hotel employees know hotel objectives of the property * Administers personnel policies fairly and consistently * Ensures personnel files are accurate and comply with both local and federal laws and regulations * Resolve employee grievances in a fair and timely manner * Ensures employees understand policies, pay procedures, and benefits * Ensures training objectives and development plans are completed * Monitors and maintains acceptable turnover levels * Develop cross training opportunities for the Associates throughout the hotel * Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary * Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines * Create staff schedules for all departments * Ensure there is adequate coverage across all departments and must avoid overtime hours * Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager Asset Management: * Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities * Ensures ongoing staff and employee involvement in preventative maintenance programs * Protects the interest of the hotel during capital projects * Has outstanding property Quality Evaluations * Inspects hotel rooms, building exterior, parking lot * Comply with all brand standards Safety and Security Management: * Knows local health and safety codes and regulations that apply to the hotel * Understands and implements "Right to Know" laws * Recognizes and corrects potential safety hazards * Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same * Uses ongoing safety training to minimize worker's compensation claims * Comply and adhere to all company policies and procedures * Responsible for hotel accident prevention programs * Have a sound knowledge of all emergency procedures Other: * Manage day-to-day operations and assignments of the hotel.
* Provides a professional image at all times through appearance and dress.
* Other duties as assigned by supervisor or management Requirements * Minimum of 3 years in a supervisory capacity within a hotel environment * Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing.
Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors * Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long * Must be available on call when away from work * Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems * Have a working knowledge of the maintenance & operating procedures of all departmental equipment * Relocation to area required Job Type: Full-time Pay: $36,000.
00 - $42,000.
00 per year Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Overtime * Weekends as needed Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job Job Type: Full-time Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Weekends as needed Ability to Relocate: * Lafayette, LA: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : Lafayette, LA
• Post ID: 9065818513
