Collections Account Specialist

Job Description The Collection Specialist is responsible for the accurate and timely collection of outstanding receivables from payer sources and responsible parties.
Maintaining accurate account balances in accordance with contractual obligations, fee schedules, or regulations is a required job duty.
Collector must understand insurance such as Medicaid, Medicare, Managed Care, and any other commercial insurance payers.
The collection specialist must possess critical thinking skills and have an understanding of Medicare, and Medicaid eligibility requirements as well as commercial insurance payer payment methods to correctly adjust and collect any coinsurance due after insurance payments.
In addition, the collection specialist must demonstrate proficiency with the billing system to ensure all functionality is utilized for the utmost efficient processing of claims.
Responsibilities Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact responsible parties to ask about their overdue payments Take actions to encourage timely debt payments Process payments and refunds Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Ensure all accounts are being attentive to on a monthly basis Skills Experience as a Collection Specialist or similar role Knowledge of billing procedures and collection techniques Familiarity with laws related to debt collection (e.
g.
CFR) Working knowledge of Point Click Care or similar healthcare software Working knowledge of Microsoft Office and databases Comfortable working with targets Patience and ability to manage stress due to sudden changes Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills High school diploma; Associate’s/Bachelor’s degree is a plus